FAQ – Holidays at Villa Haze Cape Coral Florida
Are beach towels and beach equipment provided?
Are beach towels and beach equipment provided?
Yes, there are numerous beach towels. There are also beach chairs and sunshades in the garage. The party tent can also be used if required.
Unfortunately, these things sometimes get broken or taken. Please let us know if this is the case.
What is available at the Villa Haze?
Towels and bed linen are provided. An initial supply of soap, detergent, toilet paper, kitchen roll, etc. is available, but will not be replaced during the stay.
Furthermore, we provide a baby cot and a high chair.
How does the arrival procedure work?
Arrival is possible at any time from 4 p.m. We will program an electronic code lock for the Villa Haze in good time before your arrival (guests can request their own four-digit code).
On the morning after your arrival, someone from the property management company will come by around 10 a.m. We are happy to use this appointment to explain how to operate the devices (e.g. pool/SPA, solar heating or air conditioning).
If you are not present in the house during this time or do not wish to have this, please let us know in good time.
However, we recommend that our guests take advantage of this appointment so that any questions or problems can be clarified immediately.
A member of the property management team will come by in any case to read the electricity meter.
Can we check in earlier?
Please contact us in advance if you require an earlier check-in. We will do our best to make this possible. Up to now, we have always been able to find a good solution for our guests.
Our return flight leaves late, can we possibly stay a little longer?
Possibly, yes. Please contact us in advance and please understand if it is not possible because the cleaning team has to prepare the house for the next guests.
Do we need to pay for the electricity?
The rental price includes a “normal” electricity consumption. We calculate with around 55kWh per day. If the consumption is significantly higher, the additional consumption will be charged at $0.18 per kWh.
Please note: charging electric cars is generally not allowed.
Is there a replacement gas tank for the grill?
There is usually a replacement bottle in the storage room next to the grill. Guests are responsible for replacing an empty bottle. This is possible at numerous supermarkets and gas stations. Please always check that there is enough gas before you start grilling.
Can we heat the pool and hot tube at the same time?
Yes and no. Depending on how the valves for the pool are set, the pool and spa are heated simultaneously because the water from the spa runs into the pool. Attention: If the heater is running in “Spa” mode, it will consume a lot of power but will not be able to reach the spa temperature.
Therefore, it is better to check the valve settings before turning on the heater (solar or electric). See also our information folder on site.
Is the pool heated at all times?
No. The pool is heated during the day, roughly between 9:00 and 17:00. The pool pump automatically switches off in the late afternoon and on again in the morning.
How do I heat the hot tub?
The two relevant valves (see also our information folder on site) must be set to “Spa Mode” using the handle. After that, you can activate the solar heating and/or the electric heater.
Attention: The solar heater can heat the spa very strongly when there is a lot of sunshine. Please switch off the solar heater again if necessary.
What temperature should the air conditioning be set to?
78° F (25° C) is the recommended temperature. Please do not set the air conditioner below 73° F (22° C), as this can cause damage to the system. Low temperatures also result in higher electricity consumption. When you leave the house, please set the air conditioner to 79° F (26° C).
Can I open the windows and sliding doors?
Yes, but preferably only for a short time. Insects such as mosquitoes, ants, “no see ums” (small biting midges) or other biting insects can enter the house as a result.
Humidity can cause damage and mold growth in the house. For this reason, please do not completely deactivate the air conditioning.
Will the pool be heated before we arrive?
No. The pool is not automatically preheated, only on a special request.
Will the pool be serviced during our stay?
Yes, the pool is cleaned once a week. The pool company usually leaves a note indicating when the pool can be used again after the chemical treatment. Please leave the doors in the pool cage unlocked so that the pool service has access.
What if we need help in the Villa Haze?
Please contact our property management on site, preferably by leaving a message or sending a text message. It is not always possible to ensure that our colleagues can answer the phone immediately. Timely communication is the most important thing in solving problems. If you leave a message, please include your name, the name of the holiday home or the address, and your request.
As the landlord, you are also welcome to contact us directly via the known booking channels.
Do we have to take care of the flowers or the garden?
The gardening service comes by once a week (every two weeks in winter) and takes care of all the necessary things. You don’t have to be there.
When is the garbage being picked up? Do I have to take care of that?
Please put the brown and green bins out on the curb on Monday evening (they will be picked up on Tuesday sometime during the day). The garbage cans should always be left outside; putting them in the garage would attract insects.
On the day of your departure, please put the residual waste in the garbage cans outside.